The Hong Kong Awards for Industry and the Hong Kong Awards for Services were
established in 1989 and 1997 respectively to recognize and encourage excellence
as well as to promote successful practices and strategies in different aspects of
industrial and service performance. A milestone was reached in 2005 with the
merging of the two Awards Schemes into the "Hong Kong Awards for Industries”,
and championed by the HKSAR Government.
The Awards Scheme covers seven categories including consumer product
design, customer service, equipment and machinery design, innovation and
creativity, productivity and quality, technological achievement, and upgrading and
transformation. Each award category is organized by one leading organiser.
The Hong Kong Retail Management Association is proud to be the leading
organizer for the award category on “Customer Service”. Over the years, our
category has received keen participation from companies of a diverse portfolio
of business sectors, including retailing, banking and finance, catering, property
management, telecommunication, travel agencies and various service providers.
Objectives
To recognize and encourage excellence in the service industries by giving public
recognition to outstanding companies.
To promote the importance of quality service and to improve Hong Kong’s
overall standard of customer service.
To sustain and enhance Hong Kong’s competitiveness as an international service
centre.
Award Structure
The Award consists of three levels:
1. Hong Kong Awards for Industries: Customer Service Grand Award
2. Hong Kong Awards for Industries: Customer Service Award
3. Hong Kong Awards for Industries: Customer Service Certificate of Merit
Benefits of Participation
The companies with outstanding achievements in customer service will be
recognized and publicized.
The effectiveness of each company ’s customer service improvement
programme could be promoted and enhanced.
The service level of individual companies as well as the whole service sector
could be improved and enhanced.
The award winning companies will receive extensive media coverage and
recognition.
香港工業獎及香港服務業獎分別於 1989 年及
1997 年設立，旨在表揚和鼓勵有傑出成就的廠
商和企業，以推廣工業及服務業的成功策略。 這
兩項獎勵計劃於 2005 年邁進新里程，合併為「香
港工商業獎」。 此獎項是獲香港特區政府支持的
獎勵計劃。
香港工商業獎設有七個組別獎項，包括消費產品
設計、顧客服務、設備及機器設計、創意、生產
力及品質、科技成就及升級轉型，分別由七個相
關行業的機構舉辦。
香港零售管理協會非常榮幸能成為「顧客服務」
組別的主辦機構。 過去數年，此獎項獲來自多個
不同服務行業的公司參加角逐，包括零售、金融
及銀行、餐飲、物業管理、電訊服務、旅行社及
不同的專業服務等。
目標
鼓勵並表揚提供優質顧客服務的機構。
致力推廣優質服務的重要性，以提升香港整體
的顧客服務水平。
持續及增強香港的競爭力，使香港成為國際性
的服務中心。
獎項級別
此獎項共分三個級別：
1. 香港工商業獎：顧客服務大獎
2. 香港工商業獎：顧客服務獎
3. 香港工商業獎：顧客服務優異證書
參賽得益
獲獎機構的卓越成就可獲得表揚和宣傳。
各參賽機構之顧客服務計劃之成效可獲得彰顯
及提升。
參賽機構，以致整體服務行業的服務水平可獲
改善及提升。
獲獎機構將得到傳媒廣大宣傳和各界之認同。
Hong Kong Awards for Industries: Introduction of the Award
香港工商業獎：獎項簡介
Hong Kong Awards For Industries:
Customer Service 2017
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