2017
Hong Kong Awards for Industries: Certificate Winner
香港工商業獎：顧客服務優異證書
全方位產品加顧服務
香港電訊一向以「摰誠為你」為服務宗旨，致力
為客人提供多元化的產品及服務，使客戶能享有
一站式、專業的優質客戶體驗。在 2015 年，為配
合智能產品之銷售，更推出了「HKT 延長保養服
務」- 一項嶄新的全方位產品維修保養服務，除了
依照原廠之保修範圍外，更額外提供貼心的上門
收送服務，由專業的客戶服務團隊全程跟進，使
客戶足不出戶便能享有一站式的產品加顧服務。
從心．從減 以服務實踐使命
香港電訊作為行業領導者，深信除了履行本身服
務承諾外，更需要讓客人明白服務背後的理念。
香港電訊透過服務實踐企業社會責任，希望透過
「HKT 延長保養服務」向客人推廣源頭減廢的概
念，延長電子產品的壽命以減少電子廢物的產生，
並展開回收再造計劃，於香港電訊旗下的客戶服
務中心設立起電子產品回收站，鼓勵客人把舊或
不再需要的電子產品帶到回收站集中處理，務求
以服務與客人攜手為社會、為環境出一分力，豐
富整個客戶服務體驗。
Comprehensive After Sales Service
The service motto “Here To Serve” has been guiding HKT through providing
diversified products and services at the best we can do, so as to deliver one-stop
and professional customer experience. In 2015, we have launched the “HKT
Smart Warranty Service” – a seamless product warranty service that covers
most gadgets and consumer electronics. Customers can thus enjoy a warranty
extension with coverage identical to what original manufacturer provides. Well
served by the professional team consists of industry veterans, customers can
therefore enjoy a hassle-free warranty service without complicated procedures.
Fulfilling Our Mission with Heartfelt Services and
Determination to Go Green
As the telecom market leader, HKT upholds the belief that outstanding customer
service should not be limited to the service offerings itself, it should go further
by allowing customers to envisage the vision behind our services, whereas
HKT’s corporate social responsibility is stemming from enriching customer
experience through its unparalleled service level. HKT Smart Warranty aims to
extend the life cycle of electronic products so as to minimize the production of
electronic wastes as well as to educate customers the concept of reducing waste
at source. Collection stations for unwanted electronic devices are also set up
at our 10 HKT service centres, encouraging customers to make a leap towards
environmental protection. HKT is aspired to contribute to the betterment of the
society and environment together with our customers.
PCCW - HKT Limited -
Smart Warranty
Hong Kong Awards For Industries:
Customer Service 2017
14
