我們深信「快樂員工能帶來快樂顧客」。快樂而投入的員工能由心出
發為顧客提供卓越服務，特別當獲得顧客讚賞時，更能鼓勵我們持續
進步。我們致力為員工營造開心工作間，推出多元化獎勵計劃及工餘
活動，使員工的工作與生活取得平衡，從而增加員工的歸屬感和忠誠
度。我們十分重視每位員工的建議，因為前線員工往往更能了解顧戶
的真正需要。
我們收到許多本地及各國訪客的感謝卡，讚賞員工的卓越服務，進一
步推動我們不斷求進。今次榮幸能獲得「香港工商業獎：顧客服務獎」，
再次肯定我們的努力及卓越的顧客服務。
We hold the belief that ‘Happy Staff Makes Happy
Customer’. Happy and engaged staff always delivers
excellent service to customers and is motivated to
continuously improve, in particular when satisfied
customers show appreciation. We strive to cultivate a
happy working environment through various reward
schemes and a wide range of leisure activities, which in
turn increases the sense of belonging and loyalty, and
most importantly, work-life balance for staff. We value
every suggestion from our staff as they can always help us
understand our customers’ actual needs.
Visitors from locally and all over the world have sent their
compliments to us to show their appreciation. All these
further motivate and encourage our staff to excel. We are
pleased that our efforts are recognised by the ‘Hong Kong
Awards for Industries: Customer Service Award’.
7
香港工商業獎：
顧客服務2017
