Hong Kong Retail Management Association
The Hong Kong Retail Management Association (HKRMA) was founded in 1983
by a group of visionary retailers with a long-term mission to promote Hong Kong's
retail industry and to present a unified voice on issues that affect all retailers.
Established for 34 years, the Association has been playing a vital role in representing
the trade, and raising the status and professionalism of retailing through awards,
education and training.
Today, HKRMA is the leading retail association in Hong Kong with membership
covering more than 9,000 retail outlets and employing over half of the local retail
workforce. Members organizations cover various types of retail businesses ranging
from beauty products and cosmetics to catering and food, convenience stores,
department stores, drug stores, electronic and electrical appliances, fashion and
accessories, furniture and home accessories, specialty stores, telecommunications,
supermarkets, watches and jewellery, retail (services), and as well as suppliers,
wholesalers and industry related service organizations.
HKRMA is one of the founding members of the Federation of Asia-Pacific Retailers
Associations (FAPRA) established in 1989. Currently, members of FAPRA cover 17
countries/regions in the Asia Pacific with each being represented by the key retail
association.
香港零售管理協會
香港零售管理協會於一九八三年由一班擁有長遠使命
的零售商共同創辦。成立三十四年以來，協會在促進
本地零售業發展及代表業界意見，一直扮演著重要角
色；與此同時，協會透過教育、培訓及獎項等活動，
致力提升零售的專業地位。協會乃香港主要的零售商
會，至今會員公司店舖逾九千間，僱員數目佔本港總
零售僱員逾半。
協會的會員公司網羅各種類型的零售業務，涵蓋美容
及化粧品、餐飲、便利店、百貨公司、藥房、電子及
電器用品、時裝飾物、家具及居室用品、專門店、超
級市場、電訊、鐘錶及珠寶、零售（服務），以及供
應商、批發商，及與業界相關的服務機構。
協會亦是泛亞太區零售商協會聯盟香港區的唯一零售
協會代表，並是聯盟之創會會員之一，該聯盟的會員
遍及十七個亞太地區及國家。
Hong Kong Awards for Industries: Customer Service
Leading Organiser
香港工商業獎：顧客服務
主辦機構
