2017
Hong Kong Awards for Industries: Certificate Winner
香港工商業獎：顧客服務優異證書
理想居住環境，超卓客戶服務
禮頓山落成 15 年，提供高質素物業管理、會
所管理及餐飲服務予 544 個單位之住戶及賓
客。服務處致力於行內保持其服務質素，並
以提供一個理想、安全及舒適的居住環境為
首要目標。
服務處秉承兩個禮賓服務宗旨 -“永不說不，
提供其他方法”及“凡事沒有不可能”，提
供超過 122 項六星級酒店式、全天候貼心禮
賓服務。我們樂於想多一步，為住戶所想，
構思不同凡響的服務，超出他們的期望。
此外，我們定期檢討及更新服務項目，並記
錄住戶喜好，以更有效地安排人手及推出更
貼心的服務。
Create an Ideal Living Place with Extraordinary Experience
The Leighton Hill is a 15-year old residential property comprising 544 units in 8 blocks
and a plush clubhouse with sports and high-quality food & beverage services. Despite
the property’s age, Management Services Office of The Leighton Hill has always
made it the primary target to keep the estate at the forefront of luxurious residential
properties in Hong Kong. Safety, security, pampered comfort and convenience for
residents are our goals.
Two basic concepts for the extensive concierge services provided in The Leighton Hill
are: “Never Say No; Provide Alternatives” and “Nothing is Impossible”. A full range
of six-star hotel-grade, round-the-clock concierge services (over 122 service items)
are provided for residents. We think at residents’ shoes and offer a large variety of
extraordinary services, exceeding their expectation.
Moreover, there is a new item list, which is reviewed regularly and new items are
added from time to time. A record of the services demanded based on residents’
preference is kept, so as to deploy sufficient manpower accordingly and plan the
customized services more effectively.
Supreme Management Services Limited -
The Leighton Hill
15
香港工商業獎：
顧客服務2017
