參賽資格
除政府部門 / 機構外，在香港經營業務的企業
均符合參賽資格。 企業內以服務消費者為主的
部門亦可參賽。
參賽機構主要於香港提供服務。
參賽機構必須從事服務性行業及在香港擁有零
售店舖、顧客服務中心或對外的客戶服務渠
道，以便主辦機構以「神秘顧客」探訪的形式
進行評審。
就選拔得獎者而言，最終評審委員會擁有最終
決定的權力。主辦機構亦保留權利，可取消得
獎者的資格，以及收回或撤銷任何已頒發的獎
項而無需賦予得獎者任何追討賠償的權利。
有關參賽資格其他細則，請向本協會查詢。
參加費用
參加費用全免。
( 為方便神秘顧客作探訪評估，如被探訪的店舖 /
顧客服務點，必須牽涉購買商品 / 門票，如食肆、
主題公園、電影院等，參與機構必須提供現金
津貼 / 門票。現金津貼面額或門票數量，將根據
探訪次數及所售賣的商品 / 服務而定。協會將
個別聯絡參賽的機構，商討有關安排。)
參加辦法
參賽機構必須呈交一份有關顧客服務的計劃書，
其中須重點列明公司對優質顧客服務的見解，
以及如何提升顧客服務的詳情。
Eligibility
Companies and organizations operating in Hong Kong (except departments
/ agencies of the HKSAR Government) are eligible to enter. The Awards are
also open to individual division of a company provided that the principal activity
of the division is providing service to consumers.
Participating companies should be engaged in service oriented businesses. The
‘service’ in question should be mainly provided in Hong Kong.
To enable on-site mystery shoppers assessment by the organizer to form part
of the judging, participating companies should either have a retail or service
outlet, or an external customer service channel where the organizer could
perform such mystery assessment.
In terms of selecting winners, the decision of the Final Judging Panel is final.
The Organizer however reserves the right to disqualify any winner and to
withdraw or revoke any award so granted, without entitling the winner to any
compensation therefor.
For details, please contact the Association.
Participation Fee
No participation fee is required.
(For businesses requiring transactions / purchases such as fast-food outlets,
restaurants, theme park, cinemas etc., participating companies will be requested to
provide the Association with cash allowance / tickets in order for the Association to
conduct mystery shoppers assessment. The amount of cash allowance / tickets will
depend on the number of visits to be performed and the cost of the participating
company's product/ service. The Association will discuss with individual participating
company upon receipt of the enrolment form.)
Enrollment
Participating companies is invited to submit a written Customer Service Proposal
which should highlight the company’s customer service related programme(s)
and management philosophies in achieving and providing quality service to their
customers.
Enquiry
查詢
TEL
電話：
2866 8311
FAX
傳真：
2866 8380
WEBSITE
網址
19
香港工商業獎：
顧客服務2017
