Hong Kong Awards for Industries: Customer Service Award
香港工商業獎：顧客服務獎
一站式智能家居服務
2013 年香港電訊成立 Smart Living，
運用科技提升客戶生活質素，帶來更舒
適、方便和有效率的生活模式。我們與
地產商、室內設計師和產品供應商等合
作，為客人提供完整的智能家居方案，
包括家居自動化、網絡設計、保安監察
系統、健康照顧及智能產品。顧客可享
免費設計諮詢服務，專責的客戶經理為
客人提供一站式的免費服務，包括實地
視察、整體設計、傢俬擺位及完善的售
後服務。
Holistic Smart Home Solutions with One-stop Professional Serving Team
To provide extra benefits to customers beyond network, the telecom market leader HKT
established Smart Living in 2013. The brand new service enhances customers’ living quality
with technology and brings extra comfort, convenience and efficiency at home. With
the unique network capability of HKT, we collaborate with property developers, interior
designers and product suppliers etc. to offer Holistic Smart Home Solutions including Home
Automation, Home Networking, Security Monitoring, Health Care and even Smart Gadgets
to customers. From interior design to home furnishing and to holistic system integration,
we team up professionals to serve our customers comprehensively. Our customers are
well served by Personal Account Manager and will enjoy Free Design Consultancy Service.
Moreover, our well trained Smart Living Consultants provide one-stop service covering on-
site professional advice on home layout, equipment recommendations, and overall set-up
and after-sales services. In additional to our 24-hour hotline and online portal, customers
enjoy free on-site maintenance service for 3 times for Smart Living Solution, while HKT
Smart Warranty is available for gadgets to provide hassle-free experience even beyond the
original warranty period.
Hong Kong Telecommunications (HKT) Limited - Smart Living Store
2016
Hong Kong Awards For Industries:
Customer Service 2016
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