Hong Kong Awards for Industries: Customer Service
Leading Organiser
香港工商業獎：顧客服務
主辦機構
Hong Kong Retail Management Association
The Hong Kong Retail Management Association (HKRMA) was founded in 1983 by a group
of visionary retailers with a long-term mission to promote Hong Kong's retail industry and
to present a unified voice on issues that affect all retailers. Established for 33 years, the
Association has been playing a vital role in representing the trade, and raising the status and
professionalism of retailing through awards, education and training.
Today, HKRMA is the leading retail association in Hong Kong with membership covering
more than 7,800 retail outlets and employing over half of the local retail workforce.
Members organizations cover various types of retail businesses ranging from beauty products
and cosmetics to catering and food, convenience stores, department stores, drug stores,
electronic and electrical appliances, fashion and accessories, furniture and home accessories,
specialty stores, telecommunications, supermarkets, watches and jewellery, retail (services),
and as well as suppliers, wholesalers and industry related service organizations.
HKRMA is one of the founding members of the Federation of Asia-Pacific Retailers
Associations (FAPRA) established in 1989. Currently, members of FAPRA cover 17 countries/
regions in the Asia Pacific with each being represented by the key retail association.
香港零售管理協會
香港零售管理協會於一九八三年由一班擁有長遠使命的零售商共同創辦。成立
三十三年以來，協會在促進本地零售業發展及代表業界意見，一直扮演著重要
角色；與此同時，協會透過教育、培訓及獎項等活動，致力提升零售業的專業地位。
協會乃香港主要的零售商會，現時會員公司店舖逾七千八百間，僱員數目佔本港
總零售僱員逾半。
協會的會員公司網羅各種類型的零售業務，涵蓋美容及化粧品、餐飲、便利店、
百貨公司、藥房、電子及電器用品、時裝飾物、家具及居室用品、專門店、超級
市場、電訊、鐘錶及珠寶、零售（服務），以及供應商、批發商，及與業界相關
的服務機構。
協會亦是泛亞太區零售商協會聯盟香港區的唯一零售協會代表，並是聯盟之創會
會員之一，該聯盟的會員遍及十七個亞太地區及國家。
