Hong Kong Awards for Industries: Customer Service Grand Award
香港工商業獎：顧客服務大獎
2016
西彥有限公司於 1987 年成立，為三黃集團控股有限公司
的附屬公司。西彥總部設於香港，零售網絡遍佈香港、中
國、澳門及新加坡，透過合資經營及特許經營模式，於亞
洲區內營銷一系列潮流及生活品牌。西彥憑藉由衷敬意
和虛心學習，發展出一套獨到見解，對如何推廣獨有商
品，以及建立品牌口碑和魅力的了解甚深。ANTEPRIMA
由設計師荻野泉創辦，品牌的經典手袋 ANTEPRIMA
WIREBAG，以手工精心織造，展現力臻完美的工藝。
顧客服務方面，我們的專業提升服務主要是提升同事對貨
品原材料、製作技巧、織法、服務意識及專業形象等訊息，
藉此讓同事自行感受專業，從而大幅提升專業度，由一個
銷售人員成為 ANTEPRIMA WIREBAG 的專家，使每一位
專家可以提供更專業及稱心滿意的服務。
SIDEFAME LTD was established in 1987 as the retail subsidiary of FENIX
GROUP HOLDINGS LTD. Headquartered in Hong Kong, SIDEFAME
operates retail stores in Hong Kong, China, Macau and Singapore.
The Company markets a range of fashion and lifestyle brands, around
the region, through joint venture and franchise agreements. Through
respect and learning, the Company developed an unique understanding
on how to market its exclusive products, from building up its exclusive
labels to increase its attractiveness.
ANTEPRIMA
founded by Izumi
Ogino. It’s signature artistic
ANTEPRIMA WIREBAG
has evolved into a
stand-alone diffusion line and fashion icon status.
For customer services, we mainly focus on enhancing our staff product
knowledge on raw materials, knitting technique, services awareness and
professional image. From transforming our salesperson to a professional
ANTEPRIMA WIREBAG expert, we can provide excellent and
professional service to our customers.
Sidefame Ltd - Anteprima Wirebag
西彥有限公司 - Anteprima Wirebag
Hong Kong Awards For Industries:
Customer Service 2016
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