與顧客一家建立長遠關係
Smart Living 秉承香港電訊的服
務宗旨—摰誠為你，不但了解顧
客的個人需要，更透過智能家居
方案照顧家中每位成員。我們亦
致力提升顧客滿意度，透過不同
品質管理團隊的專業意見來提高
服務質素，結果有目共睹，近九
成受訪顧客指會再次光臨並介紹
給親友。
讓智能家居融入社會
Smart Living 設有專門店及多個
陳列室，定期舉辦活動和展覽，
並與長者安居協會獨家合作為
長者提供智能家居方案。Smart
Living 更領先同業，2015 年獲
得都市環保企業獎、最佳品牌大
獎、傑出企業策略大獎及 e- 世
代品牌大獎。
Long-term Relationship with Customers and their Families
Following the HKT service motto, Smart Living is “Here to Serve” our customer and on a long-term
basis. Besides the all-rounded after-sales services, we take extra steps to understand customers’
family needs instead of the individuals’. We care about grannies’ health, we want to share mom’s
chores, and we truly understand how they miss their babies when at work. With our professional
knowledge and rich experience, we enhance customers’ living standard by providing a Smart and
Secure Home that benefits all members. With the internal Quality Assurance Team and external
employed independent Mystery Shopper Program, we continue to improve everyday every
moment. It is found in our Customer Transaction Study that about 90% of interviewed customers
said they will revisit again and will highly recommend Smart Living to others.
Smart Home in the Publics and Remarkable Results
Smart Living established dedicated Smart Living Store and showrooms at high traffic HKT Service
Centers and Retail Shops. We also act as an advocator to bring forth Smart Home Technology
to the society by organizing regular social events and experience workshops. The exhibition
“Tomorrow’s Life Style Today” in 2015 is one example at which we invited everyone to experience
the fun of innovative products. Smart Living was also the first company in Hong Kong who
collaborated with Senior Citizen Home Safety Association to develop Smart Home Solutions for
Elderly in order to make their lives easy and simple. We has successfully aroused public awareness
and promoted Smart Living to over 1 million customers in 2015. “Metro Award for Eco-Business”,
“Metro Award for Brand Excellence”, “Outstanding Corporate Strategy Awards” and “The Best of
Smart Living Brand from e-Brand Award” are our achievements in 2015 well showing HKT Smart
Living being rated above industry level by independent parties and customers.
香港工商業獎：
顧客服務2016
9
