Message from the Chairman of
Hong Kong Retail Management Association
香港零售管理協會主席獻詞
Hong Kong’s service sector is the major pillar of the local economy. Yet, it is worth noting that based on its solid foundation built
up over the past 20 years and backed by its favorable competitive edge, our local service industry has withstood yet another major
challenge with its excellent service. This has precisely showcased that the introduction of “Hong Kong Awards for Industries (HKAI):
Customer Service” has been instrumental in enhancing our local overall customer service and our global competitiveness.
The Government-supported HKAI was introduced to recognize businesses showing excellent service performance in different
aspects, and to promote successful strategies and the notion of customer service. Hong Kong Retail Management Association is
deeply honored to have been the leading organizer for “Customer Service” category.
Moreover, the Association is very pleased to see strong support from participating companies. This has indicated that it has been a
prime goal of the industry to enhance service performance and to extend excellent service beyond customers’ expectation through
flexible mindsets and provision of heart-felt services. Their goals have been highly fruitful, and their enormous efforts are worth
being recognized and acclaimed by the industry and Hong Kong community.
The Association looks forward that each and every sector will continue to strive for excellence and is devoted to promoting a
culture of service excellence, while maintaining the competitive edge of Hong Kong.
On behalf of the Association, I would like to take this opportunity to express my great appreciation to all judging panel members for
their support and contribution, and offer my most sincere congratulations to all winners in the “Customer Service” category.
服務業是香港重要的經濟支柱。然而，近年香港經濟放緩，多個行業表現疲弱，服務業尤甚。欣喜的是，香港的服務業經
歷了二十多年的發展，已建立了穩固的根基和優勢。當中，優質的顧客服務是業界在面對嚴峻挑戰，仍能維持穩健發展的
其中一項要素。香港工商業獎「顧客服務」組別的成立，正正發揮了提升本港整體顧客服務水平和國際競爭力的效用。
香港工商業獎是獲香港特區政府重大支持的獎勵計劃，旨在表揚在不同範疇有傑出表現的企業，並藉此推廣企業的成功策
略和服務理念。香港零售管理協會很榮幸能夠繼續成為「顧客服務」組別的主辦機構。
協會喜見參賽的企業對提升服務水平有著強大的承擔，並以靈活的思維和誠懇的服務態度，為顧客帶來喜出望外的服務體
驗；這些努力成果實在值得業界及社會的認同和鼓勵。
協會期望各行各業繼續追求卓越，精益求精，竭誠推動優質的服務文化，致力維持本港的競爭優勢。
本人謹代表協會感謝各評審委員的支持和貢獻，並對「顧客服務」組別各得獎機構致以衷心祝賀。
Thomson Cheng
鄭偉雄
