Leading Organizer

Participating companies are assessed by Judging Panels in Phase 1 & Phase II formed by the Association. Shortlisted companies from Phase II will then be nominated to the Final Judging Panel formed by the Hong Kong Trade and Industry Department for final assessment.

PHASE
1
Initial Screening
Assessment on Customer Service Proposal
70%
Mystery Shopper Assessment
30%
Shortlist companies with higher scores
PHASE
2
Interview
Presentation of the Proposal
70%
Mystery Shopper Assessment
30%
Shortlist companies with higher scores
PHASE
3
Final Judging
TOP