Important Dates
April
1 April 2019
Open for Entry
June
6 June 2019
Closing for Entry
June - August
June - August 2019
Preliminary Assessment by HKRMA
Phase I
  • Assess Customer Service Proposals
  • Conduct Mystery Shoppers Assessment
Phase II
  • Presentation by shortlisted companies
September
Mid/ Late September 2019
Final Judging (Phase III)
Nominations to the Final Judging Panel for the selection of Award winners
December
December 2019
Winners Award Presentation Ceremony
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