- Companies, organizations and individual division of a company operating in Hong Kong (except departments/ agencies of the HKSAR Government) are eligible to enter. The restriction however does not cover public funded or non-governmental statutory institutions (like universities).
- Participating companies should be engaged in service oriented businesses and such service should be mainly provided in Hong Kong. To enable telephone and on-site mystery shoppers assessment by the organizer to form part of the judging, participating companies should either have retail or service outlet, or external customer service channel where the organizer could perform such mystery assessment.
- A Grand Award winner of one year will not be considered for any award in the same category in the following year. For instance, the 2021-2022 Customer Service Grand Award would not be considered for any award in the "Customer Service" category in 2023-2024.
- An Award or Certificate of Merit winner of one year, when participating in the same category in the following year will only be considered for a higher award. For instance, the Customer Service Award or Certificate of Merit of 2021-2022 will only be considered for a higher level award in the "Customer Service" category in 2023-2024.
- A company can take part in no more than two company-based categories in the same year. A company can only submit one entry in each category.
- Any company whose Business Registration number is identical to or has the same first eight digits with that of a past winner will be regarded as the same company as the past winner.
- Grand Award and Category Award will be considered on the basis of a company, or a particular division of a company, rather than a project. Certificate of Merit might be considered on a project basis but the project should be implemented on a longer term basis (say a year).
- In terms of selecting winners, the decision of the Final Judging Panel is final. The Organizer however reserves the right to disqualify any winner and to withdraw or revoke any award so granted, without entitling the winner to any compensation therefor.
