How to Innovate Service Experience in Post-pandemic Era

Briefing for 2021 HKAI: Customer Service

Free Webinar

23 June 2021 (Wednesday)
4:00 – 5:30 pm

How to create an exciting service experience in the post-pandemic era

Speaker: Dr. CHU Yat Chiu, Buston

  • Executive Director, Service Cybernetics Consulting Limited
  • Professor of Practice, Management and Marketing Department, Hong Kong Polytechnic University

Introduction on HKAI: Customer Service

  • Introduction on Award Guidelines & Judging Criteria

Company Sharing: Meiriki Japan Company Limited

  • 2019 HKAI: Customer Service Award winner
  • HKRMA 2020 Retail Anti-Pandemic Award – Certificate winner
  • HKRMA 2021 Quality E-shop recognition

Introduction on Service Talent Award (STA)

About the Speaker:

Buston is recognized as an advocate of customer service excellence in Hong Kong evidenced by his active engagement in advancing service management and marketing to meet the new generation customer demand across industries. He has extensive management experience in different aspects of the service domain for over thirty years…[More about the Speaker]